Physio. Telephone Triage


Physiotherapy Department MUH, Cork Emergency Departments


What is Telephone triage?

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It is a telephone service which has been set up to provide early advice and management for adults with muscle or joint pains sprains and strains who have attended the MUH emergency department.

Who is the service for?

Anyone over the age of 18 years who has been referred to Physiotherapy by an EM doctor or advanced nurse practitioner.

How and when can I contact the service?

The service operates Monday and Friday mornings, excluding Bank Holidays, from 8.30am-10.00am and on Wednesday afternoons from 1 30pm to 3pm.

Who will I speak to?

A Senior Physiotherapist will be at the end of the phone to take your call.

How long will the phone call take?

The length of telephone calls varies, on average it will take about 20 minutes.

What will happen when I phone?

You will be asked a number of questions about your problem and how it is affecting your daily life, your current medication and any other relevant information to aid us in making a diagnosis. We can then determine the most appropriate way to manage your problem.

What happens next?

There are several options that can be followed:

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  1. The Physiotherapist may give you advice over the phone, this may then be followed up with information being sent to you in the post. Both of you may agree a date for you to ring back to discuss your progress.
  2. The Physiotherapist may decide the best way to deal with your problem is to see a physiotherapist. An appointment will then be arranged.
  3. The Physiotherapist may decide that physiotherapy is not appropriate for your problem and, if necessary, you may be advised to make an appointment to see your GP or referring consultant.

The number to call is: (021) 4935340

You have 2 weeks from the day you were seen in the Emergency Department to call. If we do not hear from you within 2 weeks you will be discharged. The number to call is: (021) 4935340.

What can I do if I can’t get through?

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We appreciate that the telephone line can get very busy. If the telephone line is busy this means that the Physiotherapist is on the phone helping someone else. The best thing to do is to keep trying.

When you have used the service we would like you to complete a questionnaire to help us decide how helpful this service has been for you. This will be sent to you in the post with a stamped addressed envelope for you to return to us. This questionnaire will be anonymous.


If you are concerned, please contact the Emergency Department you first attended: MUH (021) 4271971 M-UCC at SMHC (St. Mary’s Health Campus) (021) 4926900 CUH (021) 4920200 LIU Mallow General Hospital (022) 58506 Bantry General Hospital (027) 52900

Content by Karen Buckley - Senior Physiotherapist, Cork University Hospital, Dr Íomhar O' Sullivan 11/02/2006. Reviewed by Dr ÍOS 07/04/2007.Last review Dr IOS 23/09/19